Where do you ship?
We currently ship everywhere in the US, including Alaska and Hawaii. In other words we offer free shipping everywhere in the United States!
Will I receive a confirmation email when I place my order?
Yes, you will receive an order confirmation email after placing your order. Please check your spam folder before contacting us. In case you didn't get your email confirmation, please reach out to us at PutaBookinJail@gmail.com or use the Contact Us form on our website at www.Who1.com.
How long does it take to receive a tracking number?
It usually takes 1-3 business days to receive a tracking number. You will receive a separate email with the tracking number that you can use to track your package.
What is your return and exchange policy?
We accept returns within 30 days of the original purchase date for unworn and undamaged coins. All returned coins must arrive in the condition they were received along with the original packaging. To start the return process fill out the Contact Us form on our website at www.Who1.com. Please do not send your purchase back to our Frankfort, Illinois address before contacting us.
Do you offer a 365-day warranty?
We create long-lasting coins crafted with care. If you are not 100% satisfied with your coin, we offer a 365-day warranty to replace any coins that don’t meet expectations. Just reach out to us at PutaBookinJail@gmail.com with a photo and description of the issue and we will make things right for you. We stand behind our quality and believe that with proper care, your coin should last a very long time.
There is an issue with the order I received;
We apologize for the inconvenience! If you received a damaged or defective coin, wrong coin, or are missing a coin from your order, please contact us at PutaBookinJail@gmail.com or fill out the Contact Us form on our website at www. Who1.com and our team will help.
What types of payment do you accept?
We accept payment via Credit Card, Debit Card, or PayPal.
Is my payment information safe?
We're here to assure you that your credit card information is safe when you're ordering from www.Who1.com. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions. Our website is also hosted by GoDaddy so you can be sure your payment is safe.
Which currency will I be charged in?
We process all orders in USD.
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at PutaBookinJail@gmail.com or use the Contact Us form on our website at www.Who1.com
"Thank You for Helping Us Carry the Message..." who1 staff :)
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